Join our mission to set the bar on service
Our mission is to give guests a passionate connection with Tuscany. We believe that expertly advised travel is life changing. We want everyone to gain a cultural perspective and understanding of life in Tuscany and Umbria which may help them question their own values and lead to a better world.
What makes us special
Over 25 years ago, our founder Sean and his wife Sabina moved to Tuscany where they created their first villa rental in a restored Chianti winery and provided guests with unique, genuine and authentic experiences. Today, guests can enjoy the same local knowledge and personal service that Sean and Sabina have always offered in many of our superb rental villas.
Share our values
Empathy - caring for colleagues, providers and guests
Responsibility - leading by example and taking ownership of assigned roles
We not me - encouraging all voices and being generous with talents
Well-being - nurturing health and environments for a substantiate future
Tastefulness - opening up to a variety of cultural and aesthetic preferences
Benefits
• Advance your skills with our constant review and development program and gain new talents as you develop in your role.
• Go on annual travel experiences to get familiarised with Tuscany, the birthplace of the Rinascimento, filled with awe-inspiring landscapes and home to some of Italy’s finest food and wine.
• Being at the heart of our niche travel company means you will experience working in a true family business atmosphere with regular contact with the owners.
• Working in a spacious air-conditioned environment allowing you the freedom to create and watch your ideas put into action.
• Enjoy working in Whitstable, one of the UK's most desirable seaside towns and have the chance to be healthy and happy!
Owner Representative
Role Overview
The Owner Representative role is to manage communication flow between the villa specialists and the villa owners/ experiences providers. The role requires management of guest queries from the To Tuscany Villa Specialists and destination villa owners/ experiences providers. The Owner Representative is required to develop the relationship with villa owners/ experience providers upholding our brand values so that guests
experienced is enhanced at the destination, in order to gain guests confidence and make them return to To Tuscany time and time again.
Responsibilities and Duties
•To respond to owners/experience providers and guests in a conscientious manner
• To listen to owners/experience providers and guests concerns and take relevant action
• To work with all team members to help the efficient running of the business
• To continuously build knowledge about Tuscany and Umbria
• To work with the team to help maintain the high standard of company websites
• To work efficiently and highlight opportunity to extend role into other areas of the business
• To work with the owner team to drive initiatives and help maintain a high standard of customer service
• To work with the team in planning and managing regular communication with our existing owners through email and other new initiatives
• Work every other weekend based on a pattern split with other team members
Requirements and Qualifications
• Excellent Italian language skills, both written and spoken
• Positive attitude
• Good office PC skills
• Sense of ownership and pride in your performance and its impact on company’s success
• The ability to deal with difficult situations and problem-solve
• Team player
• Good time management skills
• Willingness to learn new skills to help take the company forward
Details
• The role is for a full-time or part-time position, including some weekends and bank holidays
• Place of work: Clover House, Whitstable.
You will be part of a small yet busy team, working closely with colleagues. If you have a true passion for travel and share our values, then we look forward to hearing from you. You should apply for this role by sending your CV and covering letter to lisa@to-tuscany.com
